# Contact and order help — Raff

## Contact Raff

Phone and WhatsApp: +96877440990. Email: nawatech@proton.me. Address: Al Maabilah, Seeb, Muscat, Sultanate of Oman. Contact us for platform support, privacy enquiries, or questions about joining Raff. For questions about a specific bookstore order, include its reference and the seller name. No response-time guarantee is published.

الهاتف وواتساب: +96877440990. البريد الإلكتروني: nawatech@proton.me. العنوان: المعبيلة، السيب، مسقط، سلطنة عُمان. تواصل معنا لطلب دعم المنصة أو للاستفسار عن الخصوصية أو انضمام مكتبتك.

## Help with an order

For questions about a book, stock, delivery, payment instructions, or a return, start with the bookstore you selected. Open your order details from your account and use the seller contact information shown there. Include the order reference and a concise description of the issue so the bookstore can identify the purchase. A cart with offers from different bookstores creates separate orders, so check which bookstore is responsible for the item.

For a return or refund, read the delivery and returns policy and use the help options available in your order. Keep your purchase confirmation and any relevant photographs. Never send a password, password recovery link, full payment-card details, or unnecessary personal information in a support message.

## Privacy and bookstore enquiries

For questions about personal data, consult our privacy policy and contact Raff using the details above. Bookstores interested in joining Raff can review the For Merchants page and the seller terms. Raff serves readers and bookstores in Oman. Seller contact information is specific to each bookstore and should not be treated as Raff’s contact information.

## Explore Raff

- [Search books](https://raffkutub.com/search)
- [About](https://raffkutub.com/about)
- [Contact](https://raffkutub.com/contact)
- [Privacy](https://raffkutub.com/privacy)
- [Delivery and returns](https://raffkutub.com/delivery-returns)
- [For merchants](https://raffkutub.com/for-merchants)
- [Agent instructions](https://raffkutub.com/agent-instructions.md)
- [Sitemap](https://raffkutub.com/sitemap.xml)